Job NumberJob Category Sales & MarketingLocation Carretera Palma-Andratx 19, Costa d'en Blanes, Palma de Mallorca Balea ****, SpainVIEW ON MAP ( Full TimeLocated Remotely? Actively up-sells each business opportunity to maximize revenue opportunity. Ensures business is turned over properly and in a timely fashion for proper service delivery.

Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.2 years experience in the sales and marketing, guest services, front desk, or related professional area.OR- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; CORE WORK ACTIVITIESUnderstanding Markets & Maximizing Revenue- Identifies new group/catering business to achieve personal and property revenue goals.

- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.generating proposal, writing contract, customer correspondence).

Providing Exceptional Customer

Service- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

- Services our customers in order to grow share of the account.




- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.Provides accurate, complete and effective turnover to Event Management.Participates in and practices daily service basics of the brand.Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing general team, and become the best version of you.

📌 Management Officer (Islas Baleares)
🏢 Web Travel Group
📍 Islas Baleares