Eternitiistheleadingoperatorofvacationrentalsiniconicholidaydestinations,ledbyapassionforexcellence,authenticadventures,andhospitality.Withover€2billioninassetsundermanagement,weoperate800+chalets,villasandapartmentsunder3consumerbrands:EmeraldStay(our4*brand),BoHouse(our5*brand)andVerbierExclusive(ourpalacebrand).Ourguestscandiscoverourpropertiesinmorethan25exceptionaldestinationsacrossEuropeandNorthAmerica.¿Le gusta esta oportunidad? Asegúrese de inscribirse veloz, ya que se espera un gran volumen de solicitudes. Desplácese hacia abajo para leer la descripción completa del puesto.Todescribeourworkplacecultureinanutshell:we’redemandingandcaring.Asateammember,expecttobechallenged,empoweredandtogrowthroughthisprofessionalexperience.AsoneofourOperationsExecutives,yourresponsibilitieswillincludebutnotbelimitedtothefollowing.Inbrief,theroleissimilartoahotelFrontOfficeposition,butwithinaremotehospitalityenvironment.RESPONSIBILITIESYourmainobjectiveistodeliveragreatexperiencetoallourstakeholders.GuestRelations:Liaisingwithguestsbefore,duringandafterstay,bye-mail,WhatsAppandtelephone.Arrangingsomeextraservicessuchasairporttransfersandat-homemassages.Coordinatingspecialguestsrequestswiththelocalstaffinourdestinations.Overseeingarrivalmanagement,ensuringallguestregistrationsarecompletedandfollowedupwhenneeded.Handlingguestcomplaintswithempathyandprofessionalism,offeringsolutionsorcompensationswhenappropriate.Closingandsendingtheinvoicetoourguestsattheendoftheirstay;collectingextramoneyifneeded,liaisingwiththemincaseofdamages.Collectingfeedbackfromgueststokeepimprovingourservices.Concierge&additionalservices;:Developingthedestinationsunderyourresponsibilityby:Creatingandupdatingextra‑serviceprocesses.Keepingdestinationpagesuptodatewithnewrecommendations(restaurants,activities,etc.).Actingasthemainpointofcontactforcolleaguesneedingsupportorinformationregardingyourdestinations.Dependingontheseasonalityaswellasyourbandwidth,skillsandinterest,youmightinvolvedwithotheraspectsofouroperations.KEYINFORMATIONONTHEPOSITIONEmploymentstart:AssoonaspossibleOfficeaddress:TalentGardencoworking-CarrerdeRamonTurró169A,Barcelona.Workdaysandworkhoursmayvary,weworkinhospitality.Youwouldworkeveryotherweekendandhavedaysoffduringtheweekinlieu. xqbhyrx Wehaveaflexiblehomeofficepolicy:withus,you'llworkattheofficetwodaysperweek(TuesdaysandWednesdays)-therestofthetime,it'suptoyou.Therecruitmentprocessinanutshell:Step1:ScreeningcallStep2:CasestudyStep3:VideointerviewwithourOperationsManager&OperationsSupervisorStep4;:Referencecheck

📌 Operations Executive - Receptionist (Barcelona)
🏢 Emerald Stay
📍 Barcelona