Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're seeking a Senior Partner Sales Executive to drive partner-led growth across EMEA and APAC, with a focus on Contact Center as a Service (CCaaS). In this role, you'll recruit and scale strategic partners, execute regional partner GTM motions, and enable partners to deliver AI-enabled Zendesk contact center solutions that improve customer experience and drive predictable partner-sourced revenue.

Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners, coordinating with Zendesk account teams and partner sellers to increase win rates and deal velocity. Enable partners to commercialize Zendesk CCaaS and AI solutions by developing repeatable onboarding, enablement, packaged offerings, and service-led plays that shorten time to revenue.

Communicate

Zendesk's AI and CCaaS strategy to partners and customers, translating product capabilities into clear use cases and commercial opportunities. Maintain partner pipeline health, forecast accuracy, and regular performance reviews across EMEA and APAC; Collaborate with regional Sales, Marketing, Product, Solutions Consulting, and Customer Success teams to execute partner campaigns and improve the partner experience. Share regional and partner feedback with Product and Engineering to help shape Zendesk's CCaaS and AI roadmap. 8+ years in partner/channel sales, alliance management, or partner GTM roles in SaaS/software, with quota-carrying experience.

Experience managing commercial negotiations and leading partner-led CCaaS, contact center, customer experience, or related SaaS opportunities from mid-market through enterprise. Strong understanding of the contact center ecosystem, including SIs, resellers, BPOs/MSPs, technology alliances, and cloud or communications providers.

AI fluency: able to explain Zendesk's AI value proposition and translate AI capabilities into partner-friendly use cases and monetization approaches. Strong communication and presentation skills,



with the ability to engage senior partner, customer, and internal stakeholders. Operational focus and attention to pipeline metrics, forecasting, partner performance, and repeatable onboarding processes. 8+ years in partner/channel sales, alliance management, or partner GTM roles within SaaS/software, with quota-carrying experience.

Experience with CCaaS, contact center transformation, customer experience, CRM, voice, or workforce engagement solutions. Prior experience packaging partner-ready offerings, implementation services, or service-led plays that accelerate partner sales. Zendesk software was built to bring a sense of calm to the chaotic world of customer service.

Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster integral diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e?mail to with your specific accommodation request. #

📌 Principal Partner Sales Executive (Granada)
🏢 Zendesk
📍 Granada