Your missionJoin our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.

Key responsibilities
Receive, track, and resolve technical claims, tickets, and inquiries regarding loader heavy and superheavy cranes, parts, and accessoriesProvide on-site field support, perform technical audits, and conduct field investigations within your area of expertiseEstablish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support processAct as the communication bridge by ensuring efficient feedback loops between customers, R&D;, Quality Assurance, and regional managementParticipate in New Product Development (NPD)



projects as a subject matter expert and recommend process or product modifications Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls.
What we are looking forAcademic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipmentStrong fact-based problem-solving skills with hands-on experience using customer support IT systems, ticketing processes, and technical diagnosticsFluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantageCustomer-focused, highly communicative team player willing to travel up to * days per year.
Our benefits includeHybrid Work Flexibility: 1 day per week remote work15 Salary Payments: Company bus transportation providedBalanced Work Schedule: 218 working days per yearWe Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners.

📌 IT Support | Helpdeskmedewerker (Zaragoza)
🏢 Cargotec
📍 Zaragoza