Meet Siena Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on. The team We are a small, fully distributed, integral team.

If you want to set the bar rather than follow one, keep reading. It's a growth path into product management, product marketing, or deployment. What You’ll Do Own a defined Siena product surface and become its resident expert Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment Diagnose agent behavior with authority: product, config, or customer setup Run the feedback loop to the PM: turn patterns across customers into clear, prioritized signal that shapes the roadmap Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing Run webinars and demos, support sales, and do the market research the team needs Work the support queue on your surface as your direct line to how the product behaves, not as overflow Who You Are The Bar If you're missing any of these, this isn't the role for you.





Product-minded above all: you go outside your to champion change and influence what gets built You've taken themes across tickets or customer feedback and used them to push product or roadmap direction A clear communicator who moves between technical and non-technical people without losing either AI-native: you use AI tools to do real work at scale, and you reach for new ones without being asked E-commerce or DTC brand experience Nice to Have Social media or community management background Hands-on CX at scale Conceptual understanding of APIs, Shopify themes, or prompt engineering (technical depth helps, isn't core) Not a Fit If You're coming from a Deployment Manager, senior PM, or account management background looking for a lateral move. What you build reaches real consumer brands fast. We hire adults and treat you like one.

Learning budget. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools.

Slack threads about which model handles a specific use case better.

📌 Product Specialist - A&I (La Mancha)
🏢 Siena AI
📍 La Mancha