About YouYou're an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes.You've spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting.What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You're curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience.About The PositionAs Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region.

Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We believe that empowering everyone in a company to do what they do best can lead to great things.S. based company that has been in the market since ****. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.Leading, coaching, and developing a team of Customer Success Managers across EMEAEnsuring customers successfully go live and continue to see measurable value from Constructor's productDriving high standards of customer experience, adoption,



and engagement across the regionImplementing and iterating on scalable processes and best practices to support team growth while improving service qualityBuilding and maintaining strong executive relationships within customer organisationsReinforcing Constructor's value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer SuccessActing as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is requiredEnabling your team to navigate complex enterprise stakeholder environments, manage competing priorities and align customers around shared goalsHelping shape clear internal and external narratives around customer needs, priorities, and success criteriaPartnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectivelyContinuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomesAbout The TeamWe're a passionate, integral, remote-first team who love tackling complex problems and making our customers' and colleagues' lives better.

RequirementsSeveral years of experience working directly with customers and large, complex organisations in a technical environmentProven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teamsExperience supporting enterprise customers and navigating multi-stakeholder organisationsStrong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholdersExcellent communication, coaching, and interpersonal skillsAbility to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomesStrong influencing skills and the ability to motivate both your team and cross-functional partnersA proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environmentGenuine enjoyment of working with customers and solving new problemsBonus:

📌 Regional Manager, Customer Success Emea (Remote) (Valladolid)
🏢 Constructor
📍 Valladolid