04 nov
|
GRUPO CRIT
|
España
Interact with customers via telephone, email and the web, providing technical support and problems solving abilities.
Identify, evaluate and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution.
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancementsWork with departmental staff to promote, develop, and maintain strong customer service values. xqbhyrx Escalate unresolved issues to support leads, designated (Client) service group.#J-18808-Ljbffr
📌 Helpdesk Agent (España)
🏢 GRUPO CRIT
📍 España