We're Carts Guru, the go-to marketing automation platform for online merchants, and we're on the hunt for a Customer Success Manager who doesn't wait for things to happen—you make them happen. If you're the kind of person who spots opportunities before others do, thrives on hitting targets, and gets genuinely excited about helping e-commerce businesses grow, we want you on our Barcelona team. Today, we're helping e-merchants across France, Spain and beyond turn their online shops into a revenue-generating machine. It lets online retailers orchestrate emails, SMS, and automated funnels into campaigns that actually deliver ROI. At the heart of client relationships, you'll be the driving force behind our customers' success, ensuring they receive exceptional service and obtain maximum value from our solutions. Manage the customer relationship from onboarding handoff through activation, adoption, and renewals. Act as the primary point of contact for customers, fostering meaningful relationships through proactive communication and a deep understanding of their business challenges and objectives. Provide actionable insights, training, and best practices to help clients become self-sufficient, maximize the value of our platform, and achieve their business goals. Leverage your eCommerce knowledge to advise and guide customers. Deliver strategic account management: Oversee ongoing account management,



including support, service, and regular strategic reviews, ensuring our solutions continuously align with customers' evolving needs. Champion customer success: Work closely with the Customer Success leadership team, providing data-driven insights and customer feedback to help improve our product, services, and overall customer experience. 5+ years managing accounts in tech, ideally in the French market. Whether you've been an Account Manager, Key Account Manager, if you've been driving results, we want to hear from you. This is not a junior position, we are looking for relevant experience. French at native level is non-negotiable (you'll be working 100% in French). Strong English is essential. Speak Spanish too? You know Hubspot and/or have used a CRM daily. You don't just react, you anticipate. You're organized, autonomous, and agile enough to pivot when needed. You learn fast, embrace tech without hesitation, and genuinely care about driving company growth. Communication comes naturally. And juggling multiple projects? Competitive base salary + performance bonus with goals you can actually hit. Hybrid setup—office Monday to Wednesday in our prime Barcelona location, work from home on Thursdays and Fridays. Health coverage: Comprehensive MediFiatc insurance (yes, dental included).

📌 Account Success Manager (Cataluña)
🏢 Carts Guru
📍 Cataluña