Overview

Integral SaaS Scale-up | $28M Series B Investment Barcelona | Hybrid, 4 days in-office (Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample, 08010) About CloudTalk Powered by a January 2024

$28 million Series B investment

from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's

AI-powered business communication platform

helps

4,000+ sales and support teams

make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale-ups like

Deel

to big players like

Nokia ,

Glovo

and

Revolut . Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. A challenge ahead:

CloudTalk's Finance Team is growing, and we're looking for a Deal Desk Manager to architect and own the deal-execution process. This is a founding role within the function. We need a senior professional who has the experience to build the Deal Desk from scratch and the "roll-up-your-sleeves" attitude to manage the day-to-day operations. You will be the critical bridge between Sales, RevOps, and Finance, ensuring our growth is backed by operational excellence and clean data. Responsibilities

Build the Blueprint - You will define the workflows, approval matrices, and "rules of engagement" for how deals are structured and closed Guard Revenue Integrity - You'll ensure that every contract signed is commercially sound, properly documented, and ready for seamless billing Drive System Order - You will be the primary person responsible for ensuring our CRM and Billing data is 100% accurate, eliminating the "fix it later" culture What you'll work on

Function Architecture: Design and implement the end-to-end Deal Desk framework, including the "Quote-to-Cash" workflow and deal approval levels

Billing Ownership:



Take a hands-on lead in setting up billing for complex or non-standard deals, ensuring 100% accuracy between the signed contract and our financial systems Billing System Optimization: Proactively identify billing bottlenecks and operational inefficiencies; lead the design and implementation of system and process improvements to ensure a scalable, automated, and error-free billing engine

Deal Governance: Act as the final "Quality Gate" for all deals. For smaller deals, you will review and approve; for larger deals, you will actively help structure them Contracting & Pricing: Review and approve all amendments to pricing and contract terms, ensuring they align with CloudTalk's financial guidelines and legal requirements

System Integrity: Clean up and maintain the "source of truth" in our systems. You will ensure that errors are caught and corrected before a deal is closed, not after

Sales Enablement: Educate the Sales team on deal structuring best practices to improve the quality of submissions and reduce friction during the closing process

Cross-functional Liaison: Work closely with Finance (for billing), RevOps (for systems), and Sales (for velocity) to resolve roadblocks What we are looking for

The "Builder"

Experience:

5+ years of experience in Deal Desk or Sales Operations. We value candidates who have helped a company transition from "manual/messy" to "structured/scalable."

Operational Rigor: You have a low tolerance for "messy" data. You are someone who enjoys bringing order to chaos and making sure every field in the CRM is exactly where it should be SaaS Expertise: Deep understanding of SaaS commercial terms, subscription billing models, and common pitfalls in software contracting

Assertive Partnering: You can hold your ground with Sales teams to ensure quality, while still being a "problem solver" who helps them get deals across the finish line

Technical Proficiency: Strong experience with CRM systems and an understanding of how they talk to billing/accounting software

Proactive Personality: You don't wait for a manual; you write it. You are eager to improve our repor

📌 Deal Desk Manager (España)
🏢 CloudTalk
📍 España