Qonto in Barcelona seeks a Customer Care Manager to support Spanish SMEs and freelancers, acting as the first voice customers hear. You will work with a growing team under Cristina, Lead Customer Care Spain, and help elevate Trustpilot ratings while delivering confident, accurate financial tooling support.
You will handle inquiries by email, chat and phone, improve processes via PDCA, and use Dust, Claude, and internal AI to serve customers faster and with empathy.
📌 Customer Care Manager (Barcelona)
🏢 Qonto
📍 Barcelona
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