Organisation/Company CNAG Research Field Computer science » Computer systems Researcher Profile Other Profession Positions Research Support Positions Application Deadline 8 Nov 2026 - 23:59 (Europe/Madrid) Country Spain Type of Contract Permanent Job Status Full-time Hours Per Week 35 Offer Starting Date 16 Nov 2026 Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure?

The Centro

Nacional de Análisis Genómico (CNAG) is a world-leading genomics research institute located in Barcelona. With state-of-the-art genomic analysis capabilities, CNAG supports national and international researchers, as well as clinicians, in pursuing cutting-edge research and clinical applications. CNAG carries out large-scale genomic projects involving DNA and RNA analysis in collaboration with the Spanish, European and international research communities.

CNAG is one of the largest genome analysis centres in Europe, equipped with advanced sequencing, single-cell and spatial genomics technologies and extensive computing infrastructure. Its operations are certified to ISO 9001 and ISO 27001 and accredited according to ISO/IEC 17025, supporting the delivery of standardised, high-quality data for research and clinical applications. CNAG has more than 125 professionals and participates in major international genome initiatives and EU-funded projects.

About CNAG's IT Department The IT Support & Operations Technician will join CNAG's IT Department and work with the existing team to support the organisation's corporate and scientific computing infrastructure. The team supports a state-of-the-art data centre with an HPC compute cluster of more than 10,000 cores, over 30 petabytes of storage and high-speed networking capabilities up to 400 Gbps. The department provides technical support to end users and ensures the reliable operation of IT systems and services essential to CNAG's research activities.





We are looking for an IT Support & Operations Technician to join our IT department and contribute to the delivery of reliable end-user support and the day-to-day operation of our corporate and scientific computing infrastructure. This position combines hands-on IT support for end users with first-level operational responsibilities for IT infrastructure. The primary focus of the role is to ensure the proper functioning of workplace IT equipment, corporate applications, connectivity and peripheral devices, while contributing to the availability and continuity of essential IT services.

The successful candidate will work as part of the IT team, collaborating with colleagues and system administrators to resolve incidents, maintain IT equipment, support users and carry out routine infrastructure operations.

Responsibilities will also include monitoring backup processes, performing predefined operational tasks on backup systems, supporting the basic monitoring and operation of the HPC cluster, and assisting with user account lifecycle management during onboarding and offboarding processes. Working alongside other IT team members, the successful candidate will help identify and report operational issues, maintain accurate technical documentation, and elevate incidents requiring more specialised intervention. The role offers an opportunity to broaden technical skills and contribute to the operation of the organisation's IT infrastructure while continuing to provide essential support to its users.

End-User IT Support Provide technical support to end users, diagnosing and resolving hardware and software issues. Install, configure and maintain desktop computers and laptops running Windows, macOS and Linux. Install and maintain approved corporate software and tools, including Microsoft 365, Sophos antivirus and the Fortinet VPN client.

Troubleshoot local area networks (LAN), Wi-Fi connectivity and VPN access issues.



Provide technical assistance for meeting rooms and corporate IT tools, ensuring their availability and proper functioning. IT Operations and Infrastructure Support Monitor the general operational status of the HPC computing cluster.

Identify and elevate incidents involving hardware, storage, networking or other critical infrastructure components that cannot be resolved through approved first-level procedures. Assist with user onboarding and offboarding processes, including the creation, modification and deactivation of user accounts under supervision. Coordinate with the relevant IT teams to ensure that user access is provisioned, modified or revoked in accordance with established processes.

Record, classify and track incidents and service requests using the IT ticketing system (Jira Service Desk / Jira Service Management). Contribute to the continuous improvement of IT support and operational processes.

Research Field

Computer science » Computer systems Education Level Undergraduate Education or training in Information Technology, Computer Science, Systems Engineering or a related field. Previous experience in IT support, helpdesk or end-user computing environments. Practical knowledge of Windows, macOS and Linux operating systems. Knowledge of LAN, Wi-Fi and VPN technologies, as well as common desktop hardware and software troubleshooting techniques.

Experience installing and maintaining computers, peripherals and corporate software. Security awareness and the ability to follow access controls, security requirements and audit procedures.

Experience with IT monitoring tools and infrastructure operations. Catalan and English language skills. Languages ENGLISH Level Good Languages SPANISH Level Good Languages CATALAN Level Good Research Field Computer science » Computer systems Years of Research Experience 1 - 4 Working hours: 35-hour working week, Monday to Friday.

Adaptable working hours: Remote working: Possibility of remote working up to two days per week. Options may include meals, public transport, health insurance, childcare and training.

📌 Spanish Technical Support Specialist (La Mancha)
🏢 Cnag
📍 La Mancha