David Kennedy Recruitment is working with a leading BPO company which is looking to recruit an Dutch-speaking Customer Service Advisor for their offices in Benalmádena. Position: Customer Service Advisor

Location:
Benalmádena, Spain Model: 100% On-site Employment type: Full-time DUTIES AND

RESPONSIBILITIES:
* Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)
* Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits
* Use cheat sheets,guides andprotocolsprovided during the training
* Ensure customer satisfaction and provide professional customer support
* Identify when the issue should be re-assigned to another department
* Collaborate with other agents or teams in case of more complex cases
* Document each action taken in a CRM system in detail.

REQUIREMENTS:




* Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
* A resourceful and stress-resilient personality that can adapt and remain calm in all situations
* Good listening skills and ability to empathize with others
* Ability to solve issues in a timely manner
* Ability to work independently while being a team player at the same time
* Ability to cover shift rotation and be on time at the office.

BENEFITS:
* Excellent remuneration package
* Be part of a dynamic and creative team with a positive and friendly atmosphere
* Guidance and tools to reach your full potential
* Relocation support. #J-18808-Ljbffr

📌 Customer Service Advisor (Andalucía)
🏢 David Kennedy Recruitment
📍 Andalucía