Our partner is looking for a Support Engineer - Finance based in Spain. Join a fast-growing, international software organization dedicated to improving healthcare through innovative cloud-based solutions for veterinary and therapy professionals. In this role, you will provide specialized customer support for finance-related functionalities within a veterinary practice management platform, helping customers manage their invoicing, payments, taxation, and accounting workflows efficiently.

Working closely with internal teams, you will contribute to improving support processes, sharing best practices, and delivering a seamless customer experience. This remote opportunity combines financial expertise, problem-solving, and customer engagement in a collaborative, global SaaS environment. If you enjoy helping customers succeed with technology and want to contribute to meaningful digital healthcare innovation, this role offers an opportunity to make a tangible impact.

Provide high-quality customer support: Resolve finance-related queries: Assist customers with invoicing, payment processing, VAT and tax configurations, financial reporting, accounting workflows, and related system settings.

Improve support processes: Work independently and collaboratively to establish best practices, streamline workflows, and continuously improve the quality and efficiency of customer support.

Meet performance objectives: Where priorities and capacity allow, support activities beyond customer service, including implementation, sales, marketing, and product-related initiatives.

Finance or accounting background: Educational qualifications or professional experience in finance, accounting, payments, or a related field, with the ability to understand financial processes and explain them clearly to customers.

Customer support experience: Previous experience supporting customers in a business-to-business (B2B)



software-as-a-service (SaaS) environment, ideally involving finance-related software or complex business applications. The ability to investigate customer issues, understand software configurations, identify potential causes, and guide users toward effective solutions.

Financial software knowledge: Familiarity with invoicing, payment workflows, VAT or tax settings, financial reporting, and accounting integrations is beneficial.

Customer relationship management: The ability to manage multiple customer requests simultaneously, prioritize urgent issues, and deliver accurate responses within established service targets. Fluent written and spoken English is essential for supporting customers and collaborating with colleagues across international teams. Confidence working autonomously while coordinating effectively with colleagues and other departments to resolve complex cases and improve support practices.

Previous experience in a global or multicultural organization is an advantage. Familiarity with veterinary, healthcare, or practice management software is beneficial but not essential. The ability to work toward measurable objectives, maintain consistent service quality, and balance customer satisfaction with productivity expectations.

Fully remote work: Work remotely within a distributed European team, with the flexibility associated with a remote-first working environment. Contribute to digital healthcare solutions that help veterinary professionals improve patient care and manage their practices more effectively.

Professional development: Access learning opportunities and support for continued personal and professional growth. Work alongside talented colleagues from different countries and cultural backgrounds in a growing integral organization.

Opportunities to contribute beyond support: Work toward individual and team objectives that help clarify priorities and support continuous performance improvement. #

📌 Support Engineer - Finance (Álava)
🏢 Jobgether
📍 Álava