Job Summary The holder of the position (m/f) will be part of the dynamic tenders department for Werfen in Iberia and responsible for price applications (telf/fax/mail/ platforms), management, receptions and replies contact internal and external costumers. In addition to operational responsibilities, the role coordinates the day-to-day activities of the Offers & Prices team, ensuring workload prioritization, process consistency, quality and timely execution. Key Accountabilities
• Coordinate and prioritize the team’s daily workload and activities.
• Act as the first point of escalation for operational issues and complex cases.
• Ensure consistency, quality and compliance across Offers & Prices processes.
• Support, guide and onboard team members, promoting knowledge sharing and continuous improvement.
• Price applications (telf/fax/mail/ platforms)…
• Management, receptions and replies contact internal and external costumers
• Price updates, and price discrepancies
• Prices and orders of services products.
• Management of all offers and prices and related tasks.



Networking/Key relationships With other internal departments such as Finance, Logistics, Customer Service, etc. Minimum Knowledge & Experience required for the position:
• Minimum of 3-5 years of work experience in a customer service department or division within the Healthcare sector is a plus.
• High school degree
• User level computer skills (Office, SAP)
• Quality system
• Knowledge of basic administration
• Experience in costumer service and/or as sales assistant
• Language fluency: Spanish, English. Skills & Capabilities:
• Team coordination and leadership skills
• Client focused (internal & external)
• High communication level
• Flexibility and adaptability
• Ability to work under stress
• Competent and able to pay attention to detail
• Fast worker
• Ability to work as part of a team
• Good self organization skills Travel

requirements:
• Less 5% of time

📌 Offers and Prices Lead (España)
🏢 Werfen
📍 España