职位描述： 1. 负责承接本地商家的物流需求，支撑商务团队业务拓展； 2. 挖掘客户需求，基于客户的需求推动内部产品方案落地； 3. 主动监控运营质量，围绕客户签约的SLA监控各项运营指标，确保质量满足客户需求的同时，推动内部运营质量提升； 4. 关注客户满意度，维护合作关系。

Job Description
1. Responsible for undertaking logistics needs of local clients and supporting business expansion; 2. Explore customer needs and promote the implementation of product solutions based on customer needs; 3. Proactively monitor operational quality, monitor key indicators around customer signed SLA, ensure quality meets customer needs while promoting internal operational quality improvement; 4. Focus on customer satisfaction and maintain good relationship. 职位要求： 1.



2年以上电商/物流领域工作经验，有商家运营、物流运营经验； 2. 解决方案制定及落地能力以及较强的推动力； 3. 对本地物流解决方案的竞争力有深刻理解并有落地经验； 4. 能够适应跨文化工作场景，具备中文和西语沟通能力。 Job

Requirements:
1. More than 2 years of working experience in the e-commerce /logistics field, with customer operation experience; 2. Solution formulation and implementation capabilities and strong driving force; 3. Have a deep understanding of the competitiveness of local logistics solutions and experience in implementation; 4. Able to adapt to cross-cultural work scenarios and have Chinese or Spanish communication skills.

📌 商家运营 (Madrid)
🏢 Cainiao Group
📍 Madrid