Join our Payments Operations Team and make a difference providing seamless support to our growing network of partners. We're looking for a self-motivated and innovative Payments Technical Support Specialist EMEA to join the team overseeing live operations of our Ria, Xe and Dandelion services in the EMEA region.

Key responsibilities
include: Provide first level support to existing partners by resolving incidences in a timely fashion. Detect anomalies & errors in the payment instructions delivery process. Monitors inbound/outbound general payments transactions flow. Resolve or escalate to additional functional teams. API Integration and maintenance. Develop comprehensive documentation for API configurations, workflows and troubleshooting steps. Ensure compliance with company security standards and regulatory requirements. Conduct functional and regression testing. Work closely with developers, product teams and external vendors. Monitor support performance and create reports on integration status, issues and resolutions. Bachelor degree in Computer Science, Information Technology, Data Science or related field.



1-3 years of experience in API integration, technical support, or similar. Experience in industries with complex regulatory, technical, or operational environments (Fintech, Money Transfer or Banking is a plus). Project management experience, familiar with financial accounting concepts Experience with API Integrations
- Web Service, RESTful API, XML, JSON. In depth knowledge of Zendesk, Jira, Power BI is a plus. Understanding of programming languages (Java, Phyton, PHP). Knowledge of API testing tools (Postman, SoapUI) Communication and interpersonal skills, ability to influence and inform cross-functional and leadership teams. Experience with AI co-working tools (Claude, ChapGPT, NotebookLM) to transform processes is a plus. Excellent written and oral communication skills in English and Spanish, excellent people skills and ability to influence commercial and technical stakeholders. Experience with payment gateways, financial integrations, security protocols and compliance standards is a plus

📌 Payment Systems Support Analyst (Madrid)
🏢 Ria Money Transfer
📍 Madrid