Are you looking for a new challenge? Do you want to work in a dynamic, entrepreneurial, and innovative environment?
Join Capgemini Invent , the strategic consulting and digital transformation unit of the Capgemini Group.
At Capgemini Invent, we combine strategy, technology, data, and design to help organizations address their most complex transformation challenges and build the businesses of tomorrow.
Role Description
We're looking for an OSS/BSS Process & Functional Design Manager to join a large-scale telecommunications transformation programme. The role will lead the design of end-to-end operational processes, operating models and OSS/BSS functional requirements, ensuring business needs are translated into scalable, implementation-ready solutions aligned with industry best practices and TM Forum standards.
Key responsibilities
Define implementation-ready Level 3 process flows, including activities, roles, systems interactions, decision points, inputs, outputs and operational controls
Translate business, operational and technical requirements into functional specifications, BPMN process models, user journeys and solution design artefacts
Design operating models and process frameworks aligned with TM Forum eTOM and ODA standards, identifying required adaptations to support satellite and telecommunications operations
Define OSS/BSS functional requirements covering service fulfilment, inventory management, service assurance, ticketing, performance management and customer lifecycle processes
Collaborate with solution architects, product owners, integration teams and software vendors to ensure process requirements are translated into platform configuration and implementation
Analyse system interactions and define process-to-API mappings, integration requirements, orchestration logic and operational dependencies
Establish KPI frameworks, operational reporting models,



SLA/OLA measurements and governance mechanisms to support operational performance monitoring
Facilitate workshops with client stakeholders to capture requirements, validate designs, resolve gaps and build consensus across business and technology teams
Strong experience in OSS/BSS functional design, business process modelling and telecommunications operations
Proven experience designing end-to-end operational processes across service fulfilment, service assurance, inventory, customer management and billing domains
Understanding of TM Forum frameworks, including eTOM, ODA and Open APIs
Experience translating business requirements into functional specifications, process models and implementation backlogs
Knowledge of OSS/BSS platforms such as Comarch, Netcracker, Amdocs, ServiceNow Telecommunications, Hansen, Nokia or similar solutions
Experience with process modelling methodologies and tools such as BPMN, Signavio, ARIS, Visio or Enterprise Architect
Strong stakeholder management, workshop facilitation and business analysis capabilities.
Excellent analytical and problem-solving skills
Professional fluency in English
Qualifications
University degree in Telecommunications Engineering, Computer Science, Industrial Engineering, Information Systems or a related discipline
5 to 10 years of experience in OSS/BSS consulting, telecommunications transformation, business analysis or operational process design
Demonstrated experience designing operational processes and functional requirements for telecom operators, or managed service environments
Experience working with network operations, service assurance, fulfilment, inventory or customer management functions would be highly valued
TM Forum certifications, BPM certifications, Agile methodologies or relevant telecommunications certifications would be beneficial
Location: Madrid.
At Capgemini Invent, we create the leaders of tomorrow. Are you ready to take the next step with us?

📌 OSS/BSS Business Process Manager (Madrid)
🏢 Capgemini Invent
📍 Madrid