One of the challenges is to work with existing clients (many of them) and provide first line of support. You will work closely with our customers after-sales department to find the best setup for our customer needs, and provide in-detail technical support by solving tickets and be responsible for research and development of resolutions to unknown issues. You will take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached.

Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed. Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well. Complete QA testing and provide product feedback.

You have enough technical background to understand how software (APIs, and SDKs) and applications (web and apps) work to be able to become the first line of defense for client queries/issues. Ideally working knowledge of how the web works including HTML/CSS. Any experience in building or coding websites is a huge plus or bonus.

Any exposure to programming languages such as Python is a huge bonus. If you see a potential issue with a client that could come up, bring it up to the team beforehand and collaborate to crush the problem on its head. You are a proficient or native English Speaker.

Must be willing to exceptionally work some nights and weekends (CET)



and be flexible on scheduling (no more than 1-2 times per month). Training budget for personal and team formation. A versátil working environment.

Currently due to COVID, it is fully remote but for the right person, it can be fully remote regardless. However, we do require you to be in our office from time to time if needed. Note that this position cannot be fully remote for every candidate and the decision will be made based on the candidate.

Additional year end bonus can be offered based on individual performance and company performance. ALiCE is a biometric identity verification solution that allows the online onboarding of new clients, reducing identity fraud and maximizing conversion rate. Python for our service back-end code.

React, Swift, Kotlin and Javascript (based on Vue.js framework) for front-end work. RabbitMQ and ELK stack for events queue management, observability and visual representation.

Test Driven

Development to encourage the Outside-In design and improve the quality of our code. Github for repositories management.

Github

Actions for Continuous Integration and Continuous Deployment. Notion for project management and documentation. Kubernetes, Docker and Helm to orchestrate our services. Google AI Cloud and Kong for underlying infrastructure. Know more about our culture and challenge, please visit our web: #

📌 TECHNICAL SUPPORT AND SOFTWARE ENGINEER (Remote) (Vigo)
🏢 ALiCE Biometrics
📍 Vigo