Title: Customer Service Associate
- English & German LanguagesAbout the Team:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance.

About the Role
You will reside on the Customer Service Team, reporting to the Customer Service Supervisor. We are offering a career with a recognized leader in the world of global news and business information. Office Hours: your

working hours
will be scheduled between 7 AM to 5:00 PM local time (shifts may change)You Will:Provide high-quality customer support by telephone, email, web chat, and other supported channels across Dow Jones products and services.
Assist customers with inquiries related to product navigation, content and data, technical support, billing and account administration, subscriptions, pricing, delivery, and other service-related needs.
Deliver professional and positive customer experiences that strengthen customer satisfaction, retention, and loyalty.
Meet established key performance indicators, quality standards, and service-level expectations.
Collaborate with Customer Service teams and other Dow Jones departments to ensure escalated or complex issues are handled efficiently and correctly.
Maintain knowledge of Dow Jones products, services, systems, and procedures, with a willingness to learn and support additional products as business needs evolve.
You Have:High proficiency in German for both written and verbal communication within a corporate environment.
Fluency in English, for both written and verbal communication.




Preferred experience working in a contact center or customer service environment.
Preferred experience with Salesforce or other customer relationship management systems.
Our BenefitsComprehensive Healthcare PlansPaid Time OffRetirement PlansComprehensive Insurance PlansEducation BenefitsFamily Care BenefitsSubscription DiscountsEmployee Referral ProgramEqual Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups.
Reasonable AccommodationWe are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Customer Service & Contact Center OperationsUnion Status:Non-Union roleBase Pay Range: €20,000
- €30,000We're committed to offering competitive and flexible compensation to attract top talent. For benefits-eligible roles,

we offer
a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest newsgathering operations globally.
Barron's, MarketWatch, Mansion General, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires.

📌 Customer Service Advisor (España)
🏢 News
📍 España