OverviewAs the Service Delivery Manager, you will own the end-to-end operational delivery and governance for a portfolio of recurring services.
You will partner with Customer Success, Account Management, and delivery teams to ensure high-quality service, transparent performance, and proactive risk management.
You'll help customers adopt scalable, outcome-focused services under Success4U, shaping how value is delivered.
This role offers visibility, impact, and opportunities to improve delivery practices across the organization.
Compensaciones / Beneficiosattractive salary
unlimited vacation policy
international environment
personal and professional growth
autonomy
collaborative culture
ResponsabilidadesOwn the operational service relationship for assigned customers and act as the primary delivery contact
Ensure recurring services meet scope, SLAs, KPIs and commitments with clear performance visibility
Lead service governance and reviews, communicating performance, risks, and improvement actions
Monitor service performance, satisfaction, consumption, and signals to drive continuous improvement
Identify, escalate and manage delivery and retention risks with cross-functional stakeholders
Collaborate with Delivery, Support, Cloud Operations, Customer Success, Product, Consulting and Account Management
Maintain oversight of service scope, consumption, milestones, and risk reporting
Connect service delivery with customer outcomes to support value, adoption and Success4U conversations
Identify gaps and growth opportunities from customer interactions and reviews for qualification and follow-up
Maintain accurate governance records and reporting in the appropriate systems




Coordinate service delivery across internal teams with clear ownership and handovers
Support retention and renewal readiness by providing operational evidence to Customer Success and Account Management
Maintain commercial awareness of scope, consumption, and delivery risks to support forecasting and margin awareness
Support compliance with contractual commitments and governance requirements
Drive continuous improvement using data and feedback to enhance recurring services and delivery practices
Share knowledge and best practices across Recurring Services to improve consistency and experience
Requisitos principalesBachelor's degree or equivalent professional experience
5+ years in Service Delivery, Customer Success, Managed Services, Consulting, or Enterprise Software
Proven ability to manage strategic customer relationships and executive stakeholders
Strong understanding of SaaS, Cloud, Managed Services, and recurring revenue models
Experience managing multiple customer engagements simultaneously
Excellent communication, stakeholder management, and influencing skills
Fluent in Swedish and English with strong written and spoken skills
Commercial awareness with renewals, contracts, service consumption, and revenue retention
Ability to identify and manage customer, delivery, and commercial risks
Experience working across Sales, Support, Product, Consulting, and Delivery teams
Proven track record of managing escalations and driving successful outcomes
Strong analytical, organizational, and planning skills
Experience with ERP, enterprise software, or cloud applications preferred
International customer experience is an advantage
customer-centric mindset
stakeholder management
clear communication
SaaS understanding
Cloud / Managed Services
ERP or enterprise software experience

📌 Service Delivery Manager (España)
🏢 UNIT4 Group
📍 España