Annual Gross Salary Range : Min. 28,000€ - Max.
37,000€ (depending on experience).
Who Are We?
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide.
We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services.
We are focused on our clients' activities and take responsibility for carrying them out on their behalf.
We are currently hiring an IT Operations Engineer Level 2 to join our IT Operations Hub team for our new projects in Spain .
As part of a newly established operations service, you will play a key role in ensuring the stability, performance, and continuous improvement of critical digital products and services.
This is an exciting opportunity to join a growing team and contribute to defining operational processes, service standards, and best practices from the ground up within an international and collaborative environment.
What Will Your Responsibilities Be?
Take over incidents from Level 1 and resolve them within Level 2 scope, across connectivity, FOTA/OTA, telematics,



remote diagnostics and fleet APIs.
Diagnose across the stack: application logs, interfaces, APIs, cloud services and device-to-cloud communication.
Execute and monitor FOTA/OTA campaigns, validating rollout and, where required, rollback.
Escalate to Level 3 development with a documented, reproducible case — reproduction steps, logs, scope of impact and what has already been ruled out.
Run the recurring operational tasks of the service: monitoring, health checks, batch job supervision and interface monitoring.
Write and maintain the runbooks and work instructions for every system under service.
Absorb the knowledge transfer from the current teams, system by system, as each wave enters the service.
Support major incident resolution under the coordination of the Incident Management Coordinator.
Contribute to shift-left: automate, document or push back to Level 1 whatever repeats.
Cover the Incident Management Coordinator seat during rotation, once cross-trained.
What Requirements Are We Looking For?
Qualifications

📌 ItOperations Engineer (España)
🏢 Volkswagen Group Services
📍 España