Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.MISSIONAct as an intermediary between the company and the customer throughout the service process, coordinating the activity from the request of orders (under the commercial agreements established by sales), until their final billing.entering them into the SAP forprocessing.Yearly price update in SAP or amend.Coordinate with the Planning Technician the production deadline to fit the customer'srequirements with the production capacity, renegotiating the deadline with the customer ifnecessary.Prepare all the necessary documentation for the transport of orders, packing list/consignmentnotes, customs documentation when necessary (manually in quarantine departures whennecessary). Compile all production and quality documentation for each shipment (COA's, weight reports andother documentation) and send it to the customer, including specific documentation for specialdestinations (Halal or Kosher certifications, health or veterinary certifications, Embassylegalizations and public notaries).



Customer warehouse delivery hour/date book-in into customer internet sites.Manage the actions that are necessary after a product claim from a customer once the Technical Service and QC/QA decide on the matter (manage collections, credit notes, product rescheduling for replacement or reprocessing, etc.).

Schedule production reservations according to estimated sales (customer forecast)Monthly customer contract adherence.Update o amend customer database.Provide personalized customer service via email, telephone, Conference Calls and plant meetings or at their own facilities.Back-up the Planning Technician (only one agent) and the rest of the Customer Care Technicians.Comply with prevention, quality and environmental regulations.2 years of previous experience in Customer Service (with a high international customer profile).

Bilingual

English (oral and written).

Other

European languages (French, German, Italian, etc.) Knowledge of industrial environments, preferably Pharmaceutical Laboratories.Complete competence in Office automation and knowledge of internal tools (SAP, Salesforce, ASPROVA). Knowledge of quality regulations that affect the production and transportation.Roquette is proud to be a general company where you can find personal and professional growth through multiple diverse experiences.

📌 Tecnico Servicio Al Cliente (Madrid)
🏢 Roquette
📍 Madrid