OverviewIn this role you will drive performance analytics for our international contact centres, shaping long-term planning and operational excellence.
You will lead data collection, reporting, and in-depth analysis to enable informed decisions across multiple business units.
You'll generate timely insights, support forecasting and workforce planning, and collaborate with cross-functional teams to improve reporting processes and analytical models.
This position offers a general scope within a modern, multicultural environment and a chance to influence efficiency and strategic outcomes.
Compensaciones / Beneficios40k base salary
10% STIP
private health insurance
life insurance
wellness programs
VIP district and rental car discounts
ResponsabilidadesPrepare and deliver timely, accurate daily, weekly, and monthly reports with actionable insights for stakeholders
Analyze incentive targets, call volume trends, and performance metrics to inform operations and strategy
Consolidate and mine data from multiple contact centre sources to provide a comprehensive performance view




Collaborate with international contact centre analysts to ensure consistency and quality of analytics output
Support workforce planning through forecasting and analysis to optimize operational efficiency
Continuously identify opportunities to improve reporting processes and analytical models
Requisitos principales+2 years of relevant experience as a Business Analyst with reporting, forecasting, and operational analysis
Fluent English (spoken and written)
Strong analytical mindset with high attention to detail and accuracy
Proficient in Excel with ability to manipulate and analyze large data sets
Experience with Tableau
Excellent interpersonal skills to collaborate with stakeholders at all levels
Ability to work independently, proactively, and creatively with sound judgment
Comfortable challenging assumptions and offering innovative solutions
collaboration
attention to detail
proactivity
Excel (large data set manipulation)
Tableau
data analysis

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