Customer Support Engineer (L*** Operations About the role G+D Mobile Security is a integral leader in secure telecommunications systems (SIM/eSIM). We're looking for a Customer Support Engineer (L1) to join our 24/7 Customer Support team and provide first-line technical support to our customers.

Working model: 24/7 rotating shifts What you'll do Be the first point of contact for customers, providing professional and timely support. Perform initial troubleshooting and diagnosis using monitoring tools and documented procedures. Execute defined technical tasks in a Linux environment (e.data imports), following instructions and quality standards.

Participate in a 24/7 shift rotation based on a defined roster. What you bring Strong interest in IT and operations; Willingness to work on a 24/7 rotating shift schedule. Basic understanding of IT service management concepts (ITIL is a plus).

ServiceNow) and monitoring tools.

Basic





Linux knowledge (commands, log checking). We are an Equal Opportunity Employer and LGBT+ friendly Global Collaboration: Work collaboratively with stakeholders around the globe Career Development: Benefit from continuous training, coaching, and talent development programs Social Benefits : flexible compensation (transport tickets, training, private insurance), etc. Rotation-based shifts to ensure 24/7 coverage, with flexibility.

Shift schedules are designed to maintain work-life balance while supporting operational needs. Easily accessible by public transport Privacy Notice The personal data you provide will be processed to manage your application in accordance with the GDPR and our Privacy Policy, available at Data Privacy | G+D.

📌 Temporary Customer Support Engineer (Barcelona)
🏢 Giesecke+Devrient
📍 Barcelona