Territory Customer Experience Manager (TCEM) Location: JDISA (Spain & Portugal)Job Grade: 7 Exempt We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support. Problem escalation - dealer contact, helps to analyze and solve technical issues Develop skills of dealership team and customers to optimize machine performance and supports training Backup product support in field - Technical Communicator Coordination and support dealer knowledge center Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer Regular customer visits - retention focus Work on machine monitoring center utilization with dealers Serves as the interface between the field, dealerships, and manufacturing plants Promote and facilitate the use of centralized support services and connected tools What we offer An opportunity to shape and improve customer experience within a leading integral organization.





A dynamic and collaborative environment with close interaction with the dealer network. Exposure to strategic business initiatives and customer-focused transformation projects. Professional growth and development opportunities.

The chance to make a meaningful impact on customer success and dealer performance.

Education Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field. Knowledge about Ag field applications and agronomy Experience Experience in customer support, aftersales, dealership development, service operations, or commercial roles.

Experience leading continuous improvement initiatives and process optimization projects.Experience working with dealer networks is highly desirable. Strong customer focus and passion for service excellence. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making.

Agricultural, Scientific, Marketing Manager, Agronomy, Manager, Agriculture, Engineering, Marketing, Management Copyright 2022 Deere & Company.

📌 Territory Experience Customer Manager (Parla)
🏢 John Deere
📍 Parla