We're a family-founded company on a mission to create the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts.
The RoleAs a Customer Support Specialist, you will act as the voice of Air Apps for our general customer base, ensuring a high-quality and consistent user experience across our iOS applications. This role sits at the intersection of customer experience, product feedback, and operational excellence. This role also involves monitoring customer satisfaction, analyzing trends, and helping shape strategies that enhance the overall user journey.
ResponsibilitiesSupport global customers across multiple channels, including Zendesk, social media, and other communication platformsCommunicate with users in a friendly, professional, and human-centered way, representing the company's voiceInvestigate and troubleshoot technical issues within iOS apps,



identifying root causes and providing timely solutionsEscalate bugs and product issues with clear documentation and actionable insightsGenerate and manage reports on customer experience metrics and satisfaction levelsMonitor trends and recurring issues to inform product and customer experience improvementsContribute to customer experience strategies and initiatives that elevate service qualityCollaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experienceCreate and maintain documentation, knowledge base articles, and internal processesManage multiple projects and priorities effectively in a dynamic environmentRequirementsApproximately 3+ years of experience in customer support or a similar roleProficiency in English; additional languages are a plusStrong experience with Zendesk, social media platforms, and other customer communication toolsSolid understanding of iOS applications and mobile ecosystemsAbility to troubleshoot technical issues and identify root causes methodicallyStrong written communication skills with attention to detailComfortable working with data, reporting, and customer experience metricsSelf-motivated and able to manage time and priorities independentlyAbility to handle multiple projects simultaneously in a fast-paced environmentInterest in customer experience trends and continuous improvement practicesExperience with documentation and cross-team coordination is a plusBachelor's degree in a relevant field or equivalent practical experienceWhy Join Air Apps? Annual BonusTop-tier Health and Life Insurance for peace of mind.
Transportation Budget to support your commute needs.
Pension Fund to support your long-term financial planning.

📌 Supportmedewerker Klantenservice (España)
🏢 Air Apps
📍 España