OverviewLead and align Marelli/Honeywell's aftermarket teams to deliver fast, reliable customer service and profitable growth across the installed base.
You will own OEM capture, reduce leakage to non-OEM sources, and position Marelli as the preferred partner for parts, service, upgrades, and repairs.
The role drives cross-functional execution with Sales, Engineering, and Operations to maximize value and customer retention.
This is a mission-critical, globally scoped leadership position with a strong focus on measurable performance and continuous improvement.
ResponsabilidadesOwn quote performance across regions and products to boost volume, speed, and conversion
Lead order-management from receipt to delivery with clear communication and on-time delivery
Leverage CRM and metrics to improve process flow, forecast demand, and increase capture rate
Translate field insights into engineered solutions, upgrades, and offerings to improve OEM capture
Align engineering resources to high-priority opportunities with fast technical response
Collaborate with Sales, Product Management, and global Aftermarket to create scalable offers
Build a technically capable field-service organization delivering safe commissioning, troubleshooting, and training




Lead Overhaul & Repair performance and position Marelli as preferred option versus non-OEM
Track installed-base and partner with Sales to create demand for services and contracts
Convert technical activity into recurring revenue and stronger customer retention
Lead and develop teams with clear ownership, processes, and cross-functional collaboration
Deliver bookings, revenue, margin, and customer-satisfaction commitments while improving productivity
Monitor a focused scorecard on quotes, orders, deliveries, field service, and outcomes
Requisitos principalesBachelor's degree in engineering or equivalent technical discipline
Significant aftermarket, rotating equipment, customer service, field service, repair operations, or technical commercial leadership experience
Demonstrated people leadership and business ownership across quoting, order execution, engineering, field service, and/or repair operations
Strong customer orientation, commercial judgment, analytical capability, bias for speed, accountability, and continuous improvement
Fluent in Spanish and English; ability to work across Sales, Operations, Engineering, Quality, Finance, and integral teams
leadership
commercial judgment
analytical thinking
CRM
order management
quoting

📌 Sr. Customer Experience Manager (España)
🏢 Honeywell
📍 España