If you are seeking a team orientated role that promotes development, progression and outstanding service delivery this may be the position for you. As a Training Facilitator within a integral Service Desk team you will play an important part in a financial, heavily regulated environment. This role designs, schedules, and delivers onboarding, recurring development, and change-driven training while aligning regional trainers to ensure a consistent experience across regions and time zones.

The facilitator will partner with Service Desk leadership, Support/Coordination teams, SMEs, and Learning & Development to prioritize training needs, measure effectiveness, and drive continuous improvement. Own the global Service Desk training calendar, regional schedules, and day-to-day coordination across time zones. Design and maintain training end-to-end (learning objectives, decks/job aids, exercises), ensuring alignment with Knowledge Base documentation and validating content with SMEs.

Plan and facilitate training sessions as needed (new hire onboarding, ad hoc enablement for releases/product changes, client-driven events, and recurring monthly/quarterly/annual programs). track attendance and analyze results to identify gaps and improve content and delivery. Support onboarding readiness in partnership with regional teams (new joiner communications, confirming equipment readiness, coordinating access request actions), plus training on tools, products, and phone/customer etiquette. Provide clear leadership reporting on attendance, participation, and training outcomes.

Strong training facilitation and presentation skills across varied audiences and regions. Strong stakeholder management and collaboration with SMEs, L&D;, and Service Desk teams.



able to balance training with BAU constraints. Data-driven approach to prioritization and continuous improvement.

Experience designing and delivering training in an operational environment (e.Service Desk, IT support, operations, customer support).

Experience coordinating training across regions/time zones and working with distributed stakeholders/trainers.

Experience measuring training effectiveness using assessments and/or participation data.

Experience training in a customer service environment, and/or a financial, heavily regulated environment will be valued Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Asset

Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Play an integral part in the development of our service desk team.

📌 Workplace Solutions - Service Desk Training Facilitator (Cataluña)
🏢 Aumni
📍 Cataluña