At Factorial we're looking for a new Call Center Agent German Market to help us boost the company to the next level The Contact Center Agent is the frontline representative of the company, responsible for delivering excellent customer service by answering inquiries, resolving issues, and providing information about products or services.

What you'll do
Handle incoming calls, chats and tickets from customers, providing timely and accurate information.
Deliver exceptional service to ensure a positive customer experience and maintain customer satisfaction.
Develop a thorough understanding of the company's products, services, and policies to address customer inquiries effectively.
Accurately record call/chat/ticket details, customer information, and resolutions in the CRM or call tracking system.
Manage a high volume of calls, chats and tickets while meeting quality standards, including first-call resolution and average handling time.
Achieve individual and team KPIs, such as customer satisfaction (CSAT), Quality (QA), and adherence to service level agreements (SLAs). Participate in team meetings,



training sessions, and coaching to enhance skills and knowledge.
Native proficiency in German is required, and fluency in French, Portuguese, or Italian.
Previous experience in a contact center, customer service, or related role is an advantage but not mandatory. Familiarity with CRM software, call center tools, or ticketing systems is a plus.
Perks of being part of our teamHigh growth, multicultural and friendly environmentHealthy life with Wellhub (Gyms, pools, outdoor classes)Save expenses with CobeeLanguage classesBreakfast in the office and organic fruitFood discounts with NoraPet FriendlyMuch more that we'll spill during the interview processWhat's in it for you? Structured career paths to support your professional growth
- we don't believe in dead ends.

About Us
At Factorial, we're building the leading AI Business Management Software for companies of all sizes. Our ValuesWe own it: We take responsibility for every project.

📌 Call Center Agent (España)
🏢 Factorial
📍 España