OverviewIn this role you drive after-sales sales growth across assigned regions by shaping service offerings and maintaining strong customer partnerships.
You will work with regional and HQ teams to implement commercial strategies, aiming at service-related revenue, spare parts, upgrades, and training.
You'll address customer needs with tailored proposals and collaborate with engineering and operations to enhance the customer experience.
This is a hands-on position that combines sales, service delivery, and cross-functional collaboration in a multinational setting.
Compensaciones / Beneficiosbase salary from EUR 46,400
annual bonus up to 10% of base salary
additional benefits per company policy
ResponsabilidadesImplement and drive the Customer Service sales strategy to grow the assigned area
Meet or exceed budgeted sales targets for Spare Parts, Upgrades, Services and other After Sales lines
Identify new business opportunities and help develop innovative service products
Build and maintain relationships with customers, agents, distributors, and internal stakeholders
Coordinate regional agents and direct customers throughout the sales process
Collaborate with technical teams to tailor commercial offers to customer needs
Deliver financial targets for field service, training, upgrades, and rebuild activities
Negotiate and manage SLAs,



maintenance contracts, and related service agreements
Handle complex customer claims with a structured, service-oriented approach
Work with Engineering, Operations, OE Sales, and Project Management to improve products and customer experience
Ensure accurate reporting of sales activities, forecasts, and opportunities
Support continuous improvement via structured market and customer feedback
Requisitos principalesEngineering degree in Mechanical Engineering
4–5 years in a similar sales or customer service role with proven results
Knowledge of mechatronic systems and industrial machinery
Experience in customer management and commercial negotiations
Understanding of multinational customers' service requirements
Previous Field Service experience
Fluent in English; German or other languages a plus
International exposure or experience is appreciated
Willingness to travel internationally
Strong customer orientation and service mindset
Excellent communication, collaboration, problem-solving, and relationship-building skills
Integrity, transparency, innovation, and execution focus in a multicultural environment
customer orientation
strong communication
collaboration
mechatronic systems
industrial machinery
service strategy

📌 Customer Service Sales Area Manager (España)
🏢 Volpak
📍 España