Description Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Description Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable integral money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.

Roles & Responsibilities

Provide Level 1 IT support in Portuguese/Spanish via phone and email

Troubleshoot basic hardware, software, and connectivity issues





Handle user inquiries related to web tools and platforms

Deliver professional, empathetic, and effective customer service

Position Requirements

Fluency in Portuguese (spoken and written) and Spanish or English- required

Previous experience in Helpdesk, IT support, or customer service

Basic knowledge of IT systems, including browsers, email clients, and web-based tools

Experience with ticketing systems (e.g., Zendesk) is a plus

Ability to work in a fast-paced, customer-focused environment

Perks & Benefits

Hybrid work mode (3 times per week from office)

Language courses

Udemy e-learning platform

Medical care package for the employee and family with the ‘Freedom of Treatment’ service

Life insurance on preferential terms

Multisport card

Integration activities - ping pong in the office, board games, volunteer projects

Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

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📌 Temporal - Help Desk Technician con Portugués (Alcobendas)
🏢 Ria Money Transfer
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