Based at our Granollers site (Spain) you will provide a variety of customer service support and technical guidance to internal and external customers for the national and international market.

-Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization's products and/or services, enter and adjust orders, resolve questions and complaints within span of control.
-Work to ensure all orders received are entered into Oracle by order cut-off time.
-Positive influence on the team and being responsible to arrange backup in case of holiday leave.
-Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
-Identifiy customer issues that need to be escalated to management in a timely fashion.
-Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
-Build relationships with internal departments to ensure best service to end customer is achieved.

📌 Customer Service RepresentativeB + Order Management experience - Spanish & English. (Granollers)
🏢 Sherwin-Williams
📍 Granollers