Territory Customer Experience Manager (TCEM)

La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.

Location: JDISA (Spain & Portugal)
Job Grade: 7 Exempt

We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support.

The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust.

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- Problem escalation - dealer contact, helps to analyze and solve technical issues

- Develop skills of dealership team and customers to optimize machine performance and supports training

- Backup product support in field - Technical Communicator Coordination and support dealer knowledge center

- Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer

- Regular customer visits - retention focus

- Work on machine monitoring center utilization with dealers

- Serves as the interface between the field, dealerships, and manufacturing plants

- Promote and facilitate the use of centralized support services and connected tools

What we offer

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- An opportunity to shape and improve customer experience within a leading general organization.

- A dynamic and collaborative environment with close interaction with the dealer network.





- Exposure to strategic business initiatives and customer-focused transformation projects.

- Professional growth and development opportunities.

- The chance to make a meaningful impact on customer success and dealer performance.

Education

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- Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field.

- Is required a strong.

- Knowledge about Ag field applications and agronomy

Experience

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- Experience in customer support, aftersales, dealership development, service operations, or commercial roles.

- Technical Ag Machinery background and agronomy

- Knowledge of the agriculture, construction, or equipment industry is preferred.

- Experience leading continuous improvement initiatives and process optimization projects.Proven ability to work effectively across multiple functions and stakeholder groups.

- Experience working with dealer networks is highly desirable.

- Strong customer focus and passion for service excellence.

- Excellent relationship-building and communication skills.

- Strong analytical and problem-solving capabilities.

- Ability to influence and drive change without direct authority.

- Strategic mindset with a results-oriented approach.

- Strong collaboration and teamwork skills.

- Ability to identify opportunities and convert them into actionable plans.

- Willingness to travel regularly within the assigned territory.

We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making.

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📌 Territory Experience Customer Manager (Parla)
🏢 John Deere
📍 Parla