At Netzon Group, we’re growing fast - and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona.

Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role

As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing a well known sports brand.

Key Responsibilities

- Work with customers to answer product information and resolve queries in a skillful and professional way.
- Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
- Communicate with customers via phone, email, chat and social media.
- Become an expert and brand ambassador for the brand.
- Maintain a high level of professionalism and customer satisfaction.




- Collaborate with team members and supervisors to improve service quality.

What We’re Looking For

- Fluency in French and English.
- Additional languages are a plus.
- A passion for helping customers.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with an eye for details.
- A strong professional and proactive approach to problem solving.

What We Offer

- Start Date: November 16th, 2026.
- Contract: Fixed-Term 4 months with posibility for extension (1 month probation).
- Available Schedules: Tuesday to Saturdays 8:45-12:45.
- Salary: €18,900 gross per year pro rated.
- Working Model: Hybrid - 6 days per month in the office.
- Training: Full-Time Training for 8 days - 10 to 19hs Monday to Friday. xghoner

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences worldwide.

📌 New Balance EMEA (Barcelona)
🏢 Netzon Group
📍 Barcelona