At Netzon Group, we’re growing fast
- and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role
As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing a well known sports brand.

Key Responsibilities
* Work with customers to answer product information and resolve queries in a skillful and professional way.
* Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
* Communicate with customers via phone, email, chat and social media.
* Become an expert and brand ambassador for the brand.
* Maintain a high level of professionalism and customer satisfaction.
* Collaborate with team members and supervisors to improve service quality.



What We’re Looking For
* Fluency in French and English.
* Additional languages are a plus.
* A passion for helping customers.
* Ability to deal with sensitive calls with empathy.
* Strong administrative skills with an eye for details.
* A strong professional and proactive approach to problem solving.

What We Offer
* Start Date: November 16th, 2026.
* Contract: Fixed-Term 4 months with posibility for extension (1 month probation).
* Available Schedules: Tuesday to Saturdays 8:45-12:45.
*

Salary:
€18,900 gross per year pro rated.
* Working Model: Hybrid
- 6 days per month in the office.
* Training: Full-Time Training for 8 days
- 10 to 19hs Monday to Friday. Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences worldwide. #J-18808-Ljbffr

📌 New Balance EMEA (Cataluña)
🏢 Netzon Group
📍 Cataluña