OneMoneyWay is a financial platform offering business accounts, payments and business cards to SMEs across Denmark, Sweden, Norway and Spain. As our Swedish client base grows, we're looking for a Customer Support Specialist to be the first point of contact for our Swedish business clients, working from our office in Málaga's financial district.

What you'll do
* Help Swedish business clients by phone, email and chat with questions about accounts, payments, cards and billing
* Guide new clients through onboarding and account activation
* Solve issues end-to-end and escalte complex cases to compliance, operations or IT
* Follow up on pending applications and missing documents
* Keep client records and case notes up to date in our CRM
* Share client feedback with the team to improve our product and processes What we're looking for
* Fluent Swedish and good English, written and spoken
* 1+ years of experience in customer support, customer success or a similar client-facing role




* A structured, solution-oriented way of working, with a strong sense of ownership
* Comfortable with digital tools and learning new systems quickly
* Calm, friendly and professional, including with frustrated clients
* Based in Málaga or willing to relocate Nice to have
* Experience from banking, fintech, payments or B2B services
* Basic understanding of Banking
* Norwegian or Danish skills

What we offer
* A key role in a fast-growing, multi-country fintech
* Hybrid setup: 3 days in our Málaga office, 2 days from home
* Modern office in Málaga's financial district with an international team
* Training and onboarding into financial services
* Room to grow into onboarding, customer success or sales roles
* Competitive salary based on experience #J-18808-Ljbffr

📌 Swedish costumer support (Andalucía)
🏢 OneMoneyWay
📍 Andalucía