OverviewAs Business Process Manager CX, you will own the Customer Experience applications with a strong CRM focus, driving digital transformation across the lifecycle.
You will bridge business needs and IT delivery, translating requirements into scalable, user-friendly solutions and shaping the CRM landscape.
You will lead IT-aligned projects, data initiatives and integrations while ensuring effective stakeholder collaboration across Sales, Marketing and external partners.
This role offers impact on CRM transformation, process improvement and data-driven reporting in an international setting.
You will work in a hands-on, collaborative environment that values ownership and cross-functional influence.
ResponsabilidadesLifecycle management of CX applications with emphasis on CRM
Gather and analyze business requirements and translate to functional requirements and user stories
Drive continuous process and master data improvements; manage change requests
Document applications, processes and changes; monitor data consistency across systems
Provide second-level support and coordinate issue resolution
Act as IT Stream Lead for major CRM projects; support setup, data migration, integrations and go-live
Coordinate internal stakeholders and external implementation partners




Lead adoption of new CX tools and processes; contribute to modern reporting environments
Support ongoing evolution of Microsoft Dynamics 365 and CX solutions
Collaborate with Sales, Marketing and other stakeholders; train users on new processes
Requisitos principalesExperience in Business Analysis, CRM, business applications, IT project management or process management
Solid CRM experience, ideally Microsoft Dynamics 365
Experience gathering requirements and translating to functional solutions
Experience with user stories, process optimization and change requests
Experience working with external vendors and cross-functional stakeholders
CRM implementation, data migration and/or system integrations valued
Understanding of Sales, Marketing or Customer Experience processes advantageous
Experience with Agile methodologies; Scrum or Product Ownership a plus
Experience with reporting/data platforms such as Power BI or Microsoft Fabric advantageous
Proactive and collaborative mindset
Strong stakeholder management
Hands-on and solution-oriented approach
Microsoft Dynamics 365
Requirements gathering and translation to functional solutions
User stories and process optimization

📌 Business Process Manager Cx - Approach People Recruitment (Barcelona)
🏢 Approach People Recruitment
📍 Barcelona