OverviewIn this role you enable multinational clients to maximise ADP's HCM solutions, focusing on SAP SuccessFactors and lifecycle support from recruitment through retirement.
You will work within the General HR & Talent Client Services team to maintain systems, evaluate new releases, and deliver training and go-live configurations.
You'll collaborate with global peers to resolve tickets and advise on best practices, shaping service quality and client outcomes.
This role offers impact through technical stewardship and cross-functional collaboration, within a mission-driven environment.
ResponsabilidadesPerform SAP SuccessFactors system maintenance and configuration in certified modules
Act as SME to assess new functionality and client impact during SAP biannual releases
Support client service activities including user training and post-go-live configuration
Collaborate with Global Service lead consultant and global team
Respond to client tickets with troubleshooting and break-fix actions




Raise tickets to SAP and coordinate with processors and engineers
Participate in client ticket review calls
Advise clients on Best Practices in HR processes and system usage
Requisitos principalesBachelor's Degree
SAP SF Certification in Employee Central and one additional module
Fluency in English (oral and written)
Strong client service orientation
Good analytical skills
Excellent verbal and written communication
Understanding of HR processing procedures
Team-oriented mindset
PC literacy (Windows, Excel, Word)
SF functional/technical certification Employee Central
3+ years SFSF implementation or service experience
SAP ERP ECC6 knowledge (plus)
Siebel CRM or other CRM tools knowledge
Strong client service orientation
Excellent communication
Team player
SAP SuccessFactors
Employee Central
SAP ERP ECC6

📌 Global Hcm Application Support - Adp - Automatic Data Processing (Barcelona)
🏢 Automatic
📍 Barcelona