Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.
The Senior Business Analyst is an individual who works with JLL's general Fortune 500 customers with the goal of improving the overall real estate and facilities management (REFM) operations through technology and process improvement.
Working closely with stakeholders, facilitators and partners, the Senior Business Analyst determines project and program requirements and translates them into clear documentation and mockups that guide cost‑effective technology implementations.
A core responsibility of this role is mentoring and upskilling junior Business Analysts, providing hands‑on coaching, structured skills development and career growth support. The Senior Business Analyst leads and supports all Integrated Workplace Management System (IWMS) projects, troubleshooting system and data issues while identifying opportunities for process improvement, and brings innovation and best practices to the customer to drive efficiencies.
Act as the liaison between the customer REFM stakeholders, the JLL project execution team and the IWMS software vendor.
Participate in all planning sessions often acting on behalf of the customer.
Responsible for creating documentation for: 'as-is' and 'to-be' processes,



processOperating proceduresKey Performance Indicators and measurement criteriaReporting Objectives and SolutionsData gathering templates and management plans
Work with project team to drive the design and review of test cases, process change requests, and manage a project's scope, acceptance, installation and deployment.
Run data queries to identify data issues and provide recommended solutions.
Lead multiple concurrent IWMS projects and workstreams, coordinating across project teams and vendors to ensure on‑time, on‑budget delivery.
Own the mentoring and upskilling of junior Business Analysts, providing structured coaching, skills‑development plans and career growth support.
Assign and monitor work allocation across the junior Business Analyst team, tracking progress against project commitments and rebalancing assignments as priorities shift.
Review and validate junior Business Analysts' deliverables for accuracy, consistency and completeness prior to client submission, ensuring adherence to established BA methodology and standards.
7-8 years of experience in a Business Analyst role, including demonstrated leadership of project teams and mentoring of junior staff
~5+ years' experience leading requirements analysis, documentation and management across multiple concurrent projects.
~ Experience leading project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.)

Implementation and deployment experience with ARCHIBUS, or similar IWMS application
Working knowledge of Microsoft Word, Excel, Project, Visio and PowerPoint
Experience in leading group presentations including end user training classes
Ability to manage projects and effectively execute project specific deliverables

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