At ING we are looking for Senior Customer Growth Strategist Your role and work environment: We are looking for a highly analytical strategist who uses data to understand customer behaviour, identify growth opportunities and define customer development strategies that drive commercial impact and long-term customer value. The Customer Development team is responsible for accelerating customer growth and customer value by defining and implementing data-driven strategies across products, channels and customer journeys. As a Customer Growth Strategist, you will combine hands-on analysis with strategic thinking to identify opportunities, uncover actionable insights and define customer development strategies aimed at increasing customer engagement, primary banking relationships, product penetration and long-term customer value.



You will frame the most relevant business questions, develop hypotheses, explore customer, product, campaign, behavioural and financial data, and translate findings into strategic recommendations and commercial priorities. You will work closely with Product, Digital Sales, Campaign Management, Marketing, Finance and Analytics stakeholders to transform insights into growth initiatives, investment decisions and measurable business outcomes. Your key responsibilities: As a Senior Customer Growth Strategist you will:

- Define the customer development strategy to increase customer engagement, primary banking relationships, product ]]>

📌 Customer Growth Strategist (Madrid)
🏢 Ing
📍 Madrid