Program Manager CPS Role purpose The Program Manager owns a key client program end to end, making sure Bureau Veritas operations deliver against the client’s requirements, agreed KPIs and service expectations. The role sits between the client, Key Account Management / CRM, technical consultants and integral operations, and keeps the program aligned across the network. It is not primarily a client-facing role. Around 75% of the work is internal — coordinating with operations and laboratories, preparing documentation, running training and resolving issues — with the remaining ~25% spent engaging the client to understand expectations and close gaps. Key responsibilities Program & KPI management

- Monitor program KPIs (service delivery, turnaround time) on a daily/weekly basis and report on performance.




- Track deviations and drive laboratories and operations to correct them until KPIs recover.
- Produce performance summaries, dashboards and ad-hoc analysis for internal stakeholders and, when requested, the client.

Internal coordination & operations (~75% of the role)

- Work hand-in-hand with global operations, laboratories, KAMs, CRM and technical consultants to keep the program running to client standards.
- Translate client requirements into clear operational instructions and ensure they are deployed correctly across the BV network.
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📌 Manager (Lugo)
🏢 Bureau Veritas Group
📍 Lugo