Product & IT Project Management Manager Country: Spain IT STARTS HERE Santander ( is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture, and all our professionals at every level are expected to take a proactive and responsible approach toward risk management. THE DIFFERENCE YOU MAKE As part of our journey to become an AI-First bank,



we are looking for an AI Product & IT Project Management Manager to drive the transformation of customer service experiences across Santander’s assisted interaction channels — including voice, chat, and conversational AI platforms. In this role, you will lead the end-to-end adoption of AI-driven capabilities in our general Contact Center ecosystem, working closely with local CDAIOs, technology teams, and business units to improve customer experience, optimize operations, and unlock new sources of value. You will combine deep technical expertise with strategic leadership to accelerate the integration of

📌 Product & IT Project Management Manager (Madrid)
🏢 Santander
📍 Madrid