At G+D ePayments , we are looking for a Service Desk / NOC L1 Engineer to join our Digital Operations team. ePayments Digital Operations operates a centralized Network Operations Center (NOC) responsible for monitoring and managing network infrastructure, servers, and applications across the ePayments Digital Solutions and Card Issuance Services portfolio. The team manages two strategically located data centers, in Barcelona (primary site) and Toronto (disaster recovery site). Both facilities support traditional, hybrid, and private cloud architectures, providing the foundation for the delivery of our services. As a Service Desk / NOC L1 Engineer , you will be part of the first line of operations,



helping monitor systems and supporting the day-to-day operation of business-critical platforms and infrastructure. This role serves as the first point of contact for customers and internal users, handling tickets and system alerts using ServiceNow and monitoring tools. The NOC L1 Engineer is responsible for real-time operational monitoring, and the whole process of following up on the resolution of tickets, responding to customer concerns, and closing tickets. The position works under the supervision of the Service Delivery Manager. The NOC L1 Engineer shall support professional services in meeting incident detection SLA targets and service operations KPIs, hel

📌 NOCEngineer (El Prat de Llobregat)
🏢 Giesecke+Devrient
📍 El Prat de Llobregat