Your Task As a Senior Customer Success Manager T Cloud Public , you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

- Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
- Active participation in the respective vertical squad of the T Cloud Public




- Avoiding "churn" through proactive analysis and management of T Cloud Public customers
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
- Ensuring customer satisfaction
- Participation in the planning and forecasting processes
- Transferring customer requirements to the T Cloud Public impediment and demand process
- Supporting the further development of cloud handling support

Your Profile

We are seeking a highly

📌 Customer Success Manager (m/f/d) T Cloud Public (Granada)
🏢 T-Systems
📍 Granada