What Is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What about the team?

We are looking for a B2B Operations Manager – Customer Experience to lead and scale our B2B support operations globally. This is a high-impact role at the core of the business,



where you will own the performance, scalability, and evolution of our B2B operations supporting Travel Advisors. You will be responsible for building a scalable operating model capable of handling increasing volumes and complexity, while maintaining high standards in customer experience and operational efficiency. This role goes beyond day-to-day management — it requires strong ownership, data-driven decision-making, and the ability to design systems that perform under pressure and scale sustainably.

What you will do

- Own B2B customer experience performance end-to-end, including servi]]>

📌 B Operations Manager - Customer Experience (Barcelona)
🏢 Exoticca
📍 Barcelona