Quality Analyst (Catalan - speaking) - Remote AV01

Job Description

Ready to lead a team, develop talent, and drive results?Are you a natural leader who enjoys motivating people, solving problems, and helping others reach their potential? Join our team as a Team Leader and play a key role in delivering excellent customer experiences while supporting your team's growth and performance.

What will you do?

- Monitor quality processes and customer interactions to ensure compliance with standards.
- Analyze quality metrics, identify trends, and conduct root cause analysis.
- Recommend and implement process improvements to enhance performance and customer satisfaction.
- Collaborate with Quality, Operations, and other stakeholders to drive improvement initiatives.




- Provide feedback and reports on quality performance and key trends.

Maintain quality documentation, reporting standards, and data accuracy.

What are we looking for?

- Fluency in at least one co-official language of Spain: Catalan, Valencian, Galician, or Basque .
- Advanced English proficiency.
- A bachelor's degree in a related field, with 2–4 years of experience preferred.
- Strong analytical skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office.

📌 Quality Analyst (Catalan - speaking) - Remote (Barcelona)
🏢 Concentrix
📍 Barcelona