GTF Customer Support Senior Professional Location: Ajalvir Organisational Role: Team Member Reports to: MRO Large Commercial Engine Programs Associate Director

Scope

At ITP Aero, we are looking for a Customer Support Senior Professional to join our MRO Business Unit and act as the primary interface between our organization and key GTF customers. This role is critical in maintaining customer satisfaction, managing risks, and supporting operational readiness across maintenance and repair activities.

Scope:

- Manage GTF Customer account for MRO.
- Management of Contract Requirements.
- Oversees service delivery performance, turnaround times, and compliance with contract.
- Coordination with ITP OEM Program when required.
- Participates in customer audits,



reviews, and strategic planning sessions.
- Supports contract renewals and service expansion opportunities.
- This position requires close interaction with operations.

Accountabilities

- Act as the main point of contact for assigned MRO customers, ensuring timely and accurate communication.
- Coordinate internal teams (engineering, logistics, procurement, quality) to meet customer requirements.
- Manage administrative exchanges including contracts, purchase orders, delivery schedules, and invoicing.
- P]]>

📌 GTF CUSTOMER SUPPORT SENIOR PROFESSIONAL (F/M/X) (Ajalvir)
🏢 ITP Aero España
📍 Ajalvir