At ING we are looking for a Senior Business Process Expert Your role and work environment: At ING, we are looking for a Senior Business Process Expert to join our COO Products Tribe and help shape the future of Business Banking (BUBA). In this role, you will be responsible for defining, delivering and continuously improving customer journeys, operational processes and capabilities that enable Business Banking customers to interact with ING in a simple, efficient and compliant way. You will work in a multidisciplinary environment, collaborating closely with Business, Operations, IT, Risk, Compliance and Legal teams to transform ideas into scalable solutions that create value for customers and the organization. Making things happen, simplifying complexity,



improving customer experiences and driving continuous improvement are part of our DNA. Your key responsibilities As a Senior Business Process Expert, you will:

- Drive the definition, implementation and continuous improvement of Business Banking customer journeys and operational processes.
- Translate business needs into clear functional requirements, working closely with development teams throughout the delivery lifecycle.
- Support solution design, testing activities and implementation to ensure successful delivery and adoption of new capabilities.
- Take an end-to-end view of customer and operational processes, identifying opportunities t]]>

📌 Senior Business Process Expert - COO Products (Buba) (Madrid)
🏢 Ing
📍 Madrid