Are you an experienced logistics professional with a passion for delivering exceptional customer experiences?Maersk is seeking a Customer Experience Consultant to join our team in Madrid . This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight forwarding, or supply chain operations who enjoys building relationships, solving problems, and driving service excellence. As a Customer Experience Consultant, you will be the primary point of contact for customers, ensuring a seamless end-to-end experience while collaborating closely with internal stakeholders to deliver outstanding results. Key Responsibilities:

- Manage and coordinate end-to-end shipment activities for customers.




- Serve as the main point of contact for customer enquiries and issue resolution.
- Build and maintain strong relationships with customers and internal stakeholders.
- Drive customer satisfaction through proactive communication and problem-solving.
- Identify opportunities to improve service delivery and customer retention.
- Partner with Operations and Commercial teams to ensure a seamless customer experience.
- Monitor service performance and escalate issues where appropriate.

What We're Looking For:

- Proven experience within logistics, freight forwarding, supply chain, or transportation

📌 Customer Experience Consultant (Madrid)
🏢 Maersk
📍 Madrid