At VELUX, we give you the chance to grow. To shape your own career. To be part of a company that leads the market in sustainable indoor living. A company that aspires to transform the life of both people and planet. We offer you a world of opportunities – if you have the ability and the drive to take them. The Head of Customer Service will be an integral part of the Market leadership team. Strategic and hands-on, the Head of Customer Service will be responsible for overseeing and managing the Customer Service operations within the Market organization. This role involves ensuring customer satisfaction, developing Customer Service strategies, and leading a team of Customer Service professionals. The Head of Customer Service plays a critical role in enhancing the customer’s experience, resolving customer issues,



and fostering a customer-centric culture. Key Responsibilities Customer Service Strategy and Management:

- Design and execute the market strategy for the Customer Service department, which takes care of different stakeholders, such as homeowners, dealers and installers, ensuring seamless delivery from first contact to order, to after-sales support.
- Ensure the Customer Service department is focused on quality, responsiveness, and commercial impact.
- Own the customer relationship management (CRM) across multiple touch points, including the website, contact center, chatbot, advisory service and technicians, ensu]]>

📌 Head of Customer Service Iberia (Alcobendas)
🏢 VELUX
📍 Alcobendas